Used Car Dealer Magazine

FEB 2018

Used Car Dealer Magazine, the official monthly trade magazine of NIADA, offers readers the most current news and info on such topics as industry trends,technology,financing,marketing and dealership operations designed to increase profitability.

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Page 6 of 78

/ F E B R U A R Y 2 0 1 8 / W W W . N I A D A . C O M 4 A Division of NIADA Services, Inc. Used Car Dealer (ISSN 0279425X) is published monthly with one additional special issue, Used Car Industry Report, that is published in May by the National Independent Automobile Dealers Association Services Corporation, 2521 Brown Blvd., Arlington, TX 76006- 5203; phone (817) 640-3838. Annual subscription rates for NIADA members: $8 per year. Non-member subscriptions $80 per year. Periodicals postage paid at Arlington, TX, and at additional offices. POSTMASTER: Send address changes to Used Car Dealer, 2521 Brown Blvd., Arlington, TX 76006- 5203. The statements and opinions expressed herein are those of the individual authors and do not necessarily represent the views of Used Car Dealer or the National Independent Automobile Dealers Association. Likewise, the appearance of advertisers, or their identification as member of NIADA, does not constitute an endorsement of the products or services featured. Copyright © 2018 by NIADA Services, Inc. All rights reserved. NIADA SERVICES BOARD MEMBERS 2O17 - 2O18 CHAIRMAN Andrew Gabler VICE CHAIRMAN Louis Tedeschi PRESIDENT/CEO Steve Jordan SECRETARY/TREASURER Sandra Moss BOARD MEMBER Luke Godwin BOARD MEMBER Chris Knox BOARD MEMBER Gus Camacho USED CAR DEALER MAGAZINE PUBLISHER Steve Jordan EDITOR Andy Friedlander V.P. OF MEDIA SERVICES Chase Tidwell MAGAZINE LAYOUT Christy Haynes PRINTING Publishers Press CHAIRMAN Billy Threadgill PRESIDENT David Andrews PRESIDENT-ELECT Andrew Gabler CHIEF EXECUTIVE OFFICER Steve Jordan SENIOR VICE PRESIDENT Henry Mullinax VICE PRESIDENT REGION I Louis Tedeschi VICE PRESIDENT REGION II Billy Graham VICE PRESIDENT REGION III Gordon Tormohlen VICE PRESIDENT REGION IV Joe McCloskey SECRETARY Dan Reel TREASURER Scott Allen NIADA EXECUTIVE COMMITTEE 2O17 - 2O18 READ US ONLINE Click on ads to link directly to their website. I N E A C H I S S U E 06 Frontline Sales of certified pre-owned vehicles in 2017 set an all-time record for the seventh consecutive year; NIADA Ring of Honor member Mike Stanton is back with NADA as chief operating officer; Cox Automotive's Future of Digital Retail Study finds customers still consider dealerships essential to the car-buying process; and more. 46 Industry Calendar The NADA Show, featuring national champion coach Nick Saban as keynote speaker, is among the big events coming up in the used vehicle industry. W H A T ' S I N S I D E 08 The Road Ahead 10 Washington Update 12 Legal Musings 14 Industry Insider 16 Insurance Issues 18 Association News 20 Industry News F E A T U R E S 22 Q&A: What It Means to You As NIADA and NABD come together to rewrite the playbook for the used vehicle industry, the organizations' leaders discuss the deal's impact. 26 I'm on Facebook. Now What? Being on social media is a must, but too many dealers are lost when they get there. Here's a primer on how make it pay off. 34 Don't Let 'Em Get Away Training and technology are keys to improving your TRM – talent retention management – and making your dealership a place the best want to work. 40 Retail Ready: A Choir of Car Dealers NIADA's Justin Osburn says how you tell your dealership's story is key to creating an unforgettable customer experience – and customers for life. Contents F E B R U A R Y 2 0 1 8 40 12 10 26 22

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